Digital Products Overview
AstroYSW provides personalized Vedic astrology reports, calculators, insights, and educational content generated specifically using the birth information provided by each user.
As these are customized digital products created uniquely for every purchase, they cannot be returned once report generation has begun or the report has been delivered.
We encourage all users to carefully review their birth details before completing a purchase.
1. Non-Refundable Items
Due to the personalized nature of our digital products, purchases are generally non-refundable in the following situations:
- Personalized astrological reports once report generation has begun or the report has been delivered.
- Downloadable PDF reports, guides, and other digital content after delivery.
- Reports generated using incorrect birth information (Date of Birth, Time of Birth, or Place of Birth) provided by the user.
- Purchases made due to a change of mind after report delivery.
- Refund requests based solely on disagreement with, dissatisfaction regarding, or different expectations of astrological interpretations or predictions.
Astrology is an interpretative discipline intended to provide guidance and self-awareness. Individual experiences and outcomes may vary, and reports should not be interpreted as guarantees of future events.
2. Eligible Exceptions
We may offer a replacement report, partial refund, or full refund, at our sole discretion, under the following exceptional circumstances:
Technical Delivery Failure
A report was successfully purchased but could not be delivered due to a technical issue on our platform, and our team is unable to resolve the issue or manually deliver the report.
Duplicate Payment
You were accidentally charged more than once for the same report because of a payment processing error.
System Error
The generated report is substantially blank, corrupted, incomplete, or unreadable due to an internal system issue.
Incorrect Report Delivery
You received a report that clearly belongs to another customer due to an internal processing error by AstroYSW.
3. Cancellation Policy
Orders for personalized digital reports cannot be cancelled once report generation has started.
If you experience a payment issue before report generation begins, please contact our support team immediately, and we will do our best to assist you.
4. Requesting a Refund or Support
If you believe your request qualifies under one of the eligible exceptions above, please contact our support team within 7 days of your purchase.
Please include the following information:
- Full Name
- Email Address used during purchase
- Order Number or Transaction ID
- A detailed description of the issue
- Screenshots or supporting information, if applicable
Our team will carefully review every request and generally respond within 2–3 business days.
If a refund is approved, it will be initiated promptly. Depending on your bank or payment provider, the amount usually reflects within 5–10 business days.
5. Chargebacks & Payment Disputes
If you experience any payment or delivery issue, we kindly request that you contact AstroYSW Support before initiating a chargeback through your bank or payment provider.
If a chargeback is initiated without first contacting our support team, we reserve the right to temporarily suspend or restrict access to our services while the dispute is being investigated.
Our goal is always to resolve genuine concerns quickly and fairly.
6. Contact Us
If you have any questions regarding your purchase, refund eligibility, or require assistance, please contact us:
Email: support@astroysw.in
We are committed to providing timely support and ensuring the best possible experience for our users.
7. Related Policies
This Refund Policy should be read together with our: